Cancellation Policy

Order Cancellation Window: Customers may request order cancellation for a full refund within 12 hours of purchase. For orders placed before 3:00 PM, cancellation requests must be received by 1:00 PM the same day.

Packing Status: Once your order enters packing (after the cancellation window), it cannot be modified or cancelled.

Refund Process: All eligible cancellations will receive a prompt and full refund to the original payment method.

 

Frequently Asked Questions

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Help with my order

1. Do you offer free shipping?

Yes! All orders over $19.99 qualify for free shipping. Standard free shipping is a 72-hour delivery service
2. How long does delivery take?
  • Next-Day Delivery: Orders must be placed before 3 PM to qualify.
  • Standard Free Shipping: Orders over $19.99 are delivered within 72 hours.
3. What is your returns policy?

Customers have 30 days to return their items. The product must be in the same condition as it was sent out.
4. What days do you deliver?

Delivery times are based on business days (Monday–Friday, excluding bank holidays).
5. What happens if I place an order after the cut-off time?

Orders placed after 3 PM will be processed the next business day.
6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use these details to track your package through our shipping partner’s website or tracking portal.
7. Do you ship internationally?

No, we currently only ship to mainland USA and Canada.